Shipping Locations
We are pleased to offer international shipping to all countries in Europe and North Africa.
Shipping Costs
Shipping costs are calculated based on the weight and dimensions of your order, as well as the destination. We strive to provide competitive shipping rates, and we recommend using the shipping calculators provided by our carriers (DHL, UPS, FedEx, DPD) to get an accurate estimate. We offer free shipping on orders over €200 within France and €350 for other European and North African countries.
Processing Time
All orders are processed within 2-3 business days. Orders placed after business hours or on weekends will be processed the following business day.
Shipping Methods
We utilize reputable carriers, including DHL, UPS, FedEx, and DPD, to ensure your order is delivered safely and promptly. You can choose from multiple shipping options at checkout, including standard and expedited services.
Delivery Times
Delivery times vary based on the destination and carrier selected. Generally, you can expect:
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1 to 2 days for deliveries within France or nearby countries.
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Up to 14 days for deliveries to more distant countries in Europe and North Africa.
Order Tracking
Once your order has shipped, you will receive a confirmation email containing a tracking link specific to the carrier handling your shipment. You can use this link to monitor your package's journey to your delivery address.
Customs Duties
Please note that customs duties and taxes may apply to international shipments and are the responsibility of the customer. We recommend checking with your local customs office for more information on potential charges.
Shipping Restrictions
We ensure that all products shipped are compliant with the laws of the destination country. If you have any questions regarding specific products and their eligibility for shipping, please reach out to us.
Lost or Damaged Shipments
In the unfortunate event that your package is lost or damaged during transit, please contact us within 7 days of the expected delivery date. We will work with the carrier to resolve the issue and ensure you receive your order or a suitable replacement. Feel free to make any additional adjustments or let me know if you need further assistance!
